Universal Candy has always maintained and strived for a “Best in Class” approach in relation to supplier partnerships, this is managed with a thorough, always professional and open
book approach along with unique brands and innovative new product development. When The Reject Shop (TRS) meets locally or internationally with Universal Candy all meetings are insightful and extremely professional which ensures positive and proactive results for both companies, both TRS and Universal Candy enjoy discussing, developing ideas and new concepts that together can ultimately result in great outcomes for our respective businesses.
Universal Candy combines the best of both worlds in supplier partnerships: a collaborative and refreshing approach coupled with innovative products. All meetings and communications
are extremely professional with a little fun thrown in and allow us to easily do business. We enjoy sharing ideas and working in partnership to grow our respective businesses.
Quality products, competitive pricing and assured supply have been the strength of Universal Candy dealing with our business. We have developed a strong business relationship and they have demonstrated their willingness to do more business by being creative and agile with their processes. Universal Candy has also received plenty of praises from our distribution partner on their professionalism and account management practices.
We will continue to grow our excellent relationship and collaboration with Universal Candy and will highly recommend their services to other businesses.
I’ve been doing business with Universal Candy for 12 years. In that time, I’ve found them to be an extremely proactive and creative supplier that has supported my business in all facets of its operation. We currently order from Universal Candy on a weekly basis and the ordering process is extremely easy. Ruth has always assisted with all and any of my queries in a very timely and professional manner. Most orders are delivered within 3 working days, and I am unaware of any errors/logistical issues that we have experienced.
Wayne Henderson has personally looked after my business for many years. His knowledge of confectionery and the marketplace is outstanding, and he is very honest and open about his recommendations in relation to the product ranges Universal Candy currently manufacture and supply.
Sweeties Confectionery has dealt with Universal Candy for more than 17 years and during this time they’ve provided exceptional customer service to my business. The team at Universal Candy are a pleasure to deal with and nothing is ever a problem for them. Our business has enjoyed double-digit growth year on year as Universal Candy continue to range innovative and high-quality products. Universal Candy eliminate risk from my business and delivery certainty with all products being guaranteed.
With almost 100 suppliers in my business, ease of doing business is important to me and Universal Candy lead the way in this regard. They are the best communicators in the business. There are plenty of ‘players’ in the import/novelty & bulk game, and Universal Candy are, in my opinion, the best at it. A small but significant example of this, is when the Australian dollar hit some record highs in 2011/12, Universal Candy set a precedence by taking a price decrease across their range of imports. I look forward to continuing our business partnership with Universal Canady in the future.
I’ve worked with the Universal Candy team for over 8 years. In the last 14 months I have become partner in a successful family owned & operated business called Redwood Pacific Ltd. In January 2017, Redwood Pacific Ltd was appointed the sole agent in New Zealand for Universal Candy products across all channels. For 30 years Redwood Pacific Ltd has established and maintained quality relationships with a large number of suppliers and manufacturers from across the globe. The relationship Redwood Pacific has built with Universal Candy since our first meeting in 2016, is one of the closest we have to date. Wayne, Justin and the Universal Candy team are professional, personable & highly organised in all their dealings. The exceptional levels of service and support provided by this business are second to none and their combined industry knowledge, flexibility and passion to exceed expectations are attributes shared by both companies. It is these synergies that make our partnership strong and it is why we are extremely proud to be representing Universal Candy and their quality brands in NZ.
Universal Candy are certainly the market leaders when it comes to Novelty Confectionery. We have been dealing with them for over 35 years and they have some magnificent brands such as Trolli, Zappo, Yowie, Warheads, just to name a few. They have a magnificent team of people that represent their company at the highest level, and they are a pleasure to deal with. They are extremely innovative with their brands and certainly are the most supportive to our team in terms of Point of Sale and Incentive. We are certainly lucky to be dealing with
such a professional company in Universal Candy.
Just a note of thanks to Universal Candy for the help, support and supply of your confectionery products. The level of service is second to none. The Westco/Universal Candy association goes back many years, and I am sure this relationship has been beneficial to both companies. With Wayne, Jay, and Tom as our contacts we are confident that we’ll continue to work together for many more years.